Last updated: February 2025
1. Who We Are
Zenoa Wellness is operated by Ulas (sole trader), registered at 26 Lordsmead Rd, London, N17 6EY, United Kingdom. For data protection queries, contact us at hello@zenoa.co.uk.
We are the data controller for the personal data we collect through this website (www.zenoa.co.uk) and our eBay store.
2. What Data We Collect
Information you provide directly
- Newsletter signup: Email address
- Contact enquiries: Name, email address, message content
- Quiz responses: Wellness goal, age bracket, supplement preferences (not linked to your identity unless you provide your email)
Information collected automatically
- Analytics data: Pages visited, time on site, referral source, device type, browser type (via Google Analytics — anonymised IP)
- Cookies: See our Cookie Policy for full details
Information we do NOT collect
- Payment card details (all transactions are processed securely by eBay/PayPal)
- Health records or medical data
- Data from children under 16
3. Why We Use Your Data
We process your personal data for the following purposes:
- Newsletter: To send you monthly research updates and product announcements (legal basis: your consent)
- Customer service: To respond to your enquiries (legal basis: legitimate interest)
- Website improvement: To understand how visitors use our site and improve the experience (legal basis: legitimate interest, with anonymised data)
- Legal compliance: To comply with UK law, including food supplement regulations (legal basis: legal obligation)
4. How We Store and Protect Your Data
Your data is stored securely using industry-standard measures. Email addresses collected via our newsletter are stored with our email service provider (Mailchimp, Inc.), which complies with UK GDPR through Standard Contractual Clauses for international data transfers.
We retain your email address for as long as you remain subscribed. If you unsubscribe, your data is deleted within 30 days.
5. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We share data only with:
- Google Analytics: Anonymised website usage data (USA — Standard Contractual Clauses)
- Mailchimp: Email addresses for newsletter delivery (USA — Standard Contractual Clauses)
- Cloudflare: Website hosting and security (USA — Standard Contractual Clauses)
We may also disclose data if required by law or to protect our legal rights.
6. Your Rights Under UK GDPR
You have the right to:
- Access your personal data (Subject Access Request)
- Rectify inaccurate data
- Erase your data ("right to be forgotten")
- Restrict processing of your data
- Object to processing based on legitimate interest
- Data portability — receive your data in a machine-readable format
- Withdraw consent at any time (e.g., unsubscribe from newsletter)
To exercise any of these rights, email us at hello@zenoa.co.uk. We will respond within 30 days.
7. Cookies
We use a small number of cookies to make the site work and to understand how visitors use it. For full details on the cookies we use and how to manage them, see our Cookie Policy.
8. Third-Party Links
Our site contains links to external websites (eBay, YouTube, scientific journals). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
9. Children
Our products and website are not directed at individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
10. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of this page will always reflect the most recent version. Significant changes will be communicated via our newsletter or a notice on the website.
11. Contact & Complaints
If you have any questions or concerns about this policy or how we handle your data:
Email: hello@zenoa.co.uk
Post: Zenoa Wellness, 26 Lordsmead Rd, London, N17 6EY
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113